Chief Operating Officer | True Virtual Data Center 2015 – 2019

Responsible for directing and ensuring the quality and performance of day-to-day operations, including customer service, procurement, order provisioning, scheduling and task-setting.

  • Maintain relationships with various partners, third-party service providers, and internal functional teams
  • Ensure goals are met and collaborative relationships are fostered with key departments to build and maintain standardizations
  • Supervise inquiries and escalations from customers, both internal and external, and work towards a timely resolution
  • Manage execution on coordination, ordering, and delivery of network, power, and cage installations
  • Ensure efficient and effective management of resources
  • Provide regular metrics review for financial viability, operational KPI targets, quality assurance and client satisfaction
  • Work with middle management team to automate wherever possible to reduce intervals for deliverables and remove the chances for “human error” on any repeatable process
  • Mentor and develop team members by conducting performance reviews, setting goals, promotions, hiring and disciplinary responsibilities

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