Position entailed supervising the Business Systems Integration Group, which was responsible for managing large national accounts. (The group’s scope includes system design, cost estimating, submitting proposals, and developing network standards for clientele.) Was responsible for delivering a common telecommunications infrastructure to approximately 2,500 Genuine Parts Service Centers (NAPA Auto Parts) nationwide and other support offices. The project provided shared telephone (voice) systems and local and wide area computer (data) networking as part of the infrastructure implementation of the Genuine Parts’ Service Centers. The shared voice and data networking capabilities promoted one-stop shopping for customers, decreased telecommunications costs, provided a common local telecommunications system, and the foundation necessary for Service Center re-engineering initiatives.
- Direct Project Managers and provide approvals for bids and proposals.
- Develop budget & revenue projections for all managed accounts and BSI organization as a whole.
- BSI Personnel selection, training, and discipline.
Customer support and issue resolution.