I am a well-rounded operations professional with skills in project management, business development and revenue growth in diverse economies.
Building corporate environments and infrastructure to meet organizational objectives, I improved and expanded operations for startups and small to mid-sized companies.
Results oriented, I established operating controls as well as regulatory compliance and business continuity programs that enhanced performance and profitability, positively impacting the bottom line.
My skills include:
♦ Developing and maintaining strong relationships with clients
♦ Understanding key markets and driving increased revenues
♦ Creating business solutions to meet market needs
♦ Re-engineering / development of internal processes to reduce costs and support advancements
♦ Building and leading high performing teams
♦ Critical-Path Results Orientated Project Management
♦ Change Management & Best Practice Methodologies
♦ Strong, decisive, analytical, innovative, quick thinking, complex problem-solving and decision-making
My BS in Communications Engineering is from the University of Miami. I hold a current Georgia Low Voltage License and a Certificate in Project Management. I am also finishing my Certificate in Business Continuity Planning (CBCP) from DRI International. You will find me to be resourceful and always willing to try new approaches.
Responsible for directing and ensuring the quality and performance of day-to-day operations, including customer service, procurement, order provisioning, scheduling and task-setting.
Directed operations for national healthcare company providing cutting-edge medical testing and procedures. Responsible for closing business with one of the largest county public school systems in the United States.
Manage all day-to-day operations for privately held technology consulting company providing affordable technology. Full P&L responsibility. Products include application delivery, network/infrastructure management, security, helpdesk support and business continuity.
Recruited to direct all operations for this $150M privately held internet solutions company. Created cost/profitability models for new services, and directed complex/cross functional business and IT projects. Developed short and long term objectives. Led $20M budget and 55 staff.
Repositioned core business model, leading to successful sale to UK enterprise. Managed e-commerce strategy and development roadmap, enabling company to secure long-term contract with key clients. Managed $250K budget and 13 staff.
Oversee the company as a whole for day-to-day operations, budgets, and to ensure proper methodologies are adhered to. During this period, led the company in securing several major customers such as General Electric and Agility Recovery Solutions. Engineered and managed the deployment of the network infrastructure for Agility Recovery Solutions mobile recovery units which are deployed to support and recover failing mission critical systems & applications for many Fortune 100 - 1000 corporations such as IBM, Hewlett Packard, and FedEx.
Other Responsibilities:
Position entailed supervising the Business Systems Integration Group, which was responsible for managing large national accounts. (The group's scope includes system design, cost estimating, submitting proposals, and developing network standards for clientele.) Was responsible for delivering a common telecommunications infrastructure to approximately 2,500 Genuine Parts Service Centers (NAPA Auto Parts) nationwide and other support offices. The project provided shared telephone (voice) systems and local and wide area computer (data) networking as part of the infrastructure implementation of the Genuine Parts’ Service Centers. The shared voice and data networking capabilities promoted one-stop shopping for customers, decreased telecommunications costs, provided a common local telecommunications system, and the foundation necessary for Service Center re-engineering initiatives.
Other Responsibilities:
Managed implementation teams on projects (communications & access control system installations), receiving client recognition for outstanding levels of service provided. Developed solutions to increase revenues and build long-term customer base.
Other Responsibilities:
Estimating and submitting proposals for upcoming projects, reviewing project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects.
Organized projects into objectives to reach a consensus with clients on the scope, deliverables and timing.
Organized client's feedback and identified interdependencies.
Systematically recorded the details, prerequisites, and constraints to resolve issues and define task requirements.
Monitored progress and facilitated the team and resources to complete tasks on time and under budget.
Scott was a pleasure to work with as he always attended meetings thoroughly prepared and remained fully engaged with great ideas and insights. Scott has solid eye for details and is quick to grasp the complex issues at hand.
Scott is a great person to work with, he displays exceptional knowledge in the technology sector. I am confident in saying that he will benefit any organization he is involved with when it comes to architecture and deployment of complex network infrastructures.
I came to Scott with an idea, the idea was to create a metro fiber solutions MATRIX to enable expansion and lower the overall cost of a technology build out. Scott went out of his way and helped drive vendors to project completion under a very short time window. Not only was the project a success, it proved that VoIP InterTel PBX/IP solution works, it meet and exceeded the projects expectation.
It is always a pleasure to do business with Scott! He gets the job done, adds great value and pays great attention to all the details. To the point: Scott Kappler handles business.